FAQs

Frequently Asked Questions

Welcome to the Nomads Trove FAQ page! We understand that you might have some questions about our products, ordering process, shipping, and more. To help you find the answers you're looking for, we've compiled a list of our most frequently asked questions below. If you can't find the answer you need, please don't hesitate to contact our friendly customer support team at support@nomadstrove.com, and we'll be more than happy to assist you.

Mountain

Shopping and Ordering

Q: How do I place an order?

A: To place an order, simply browse our products, add the desired items to your cart, and proceed to checkout. Fill in the required information, choose your payment method, and complete the payment process.

Q: What payment methods do you accept?

A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal.

Q: How can I track my order?

A: Once your order has been shipped, you will receive an email with the tracking number and a link to track your package. Alternatively, you can log in to your account on our website and view the order details.

Shipping and Returns:

Q: What are the shipping options and costs?

A: Shipping costs vary depending on the destination and the weight of the package. We offer standard and expedited shipping options. You can view the estimated shipping costs during the checkout process.

Q: How long does it take for my order to be delivered?

A: Delivery times depend on the shipping method chosen and the destination. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.

Q: What is your return and refund policy?

A: Nomads Trove guarantees the return of a new product in good condition* within two weeks from the date the product is received. Customers can request refunds/exchanges up to 14 days after purchasing. Nomads Trove offers a 12-month warranty for all products and strictly abides by Australian Consumer Laws. The customer shall be responsible for the costs of returning the product to Nomads Trove. Deductions may apply, including initial and return shipping, as well as a restocking fee of 10% of the product price.

In the event that your order arrives damaged, please email us as soon as possible at support@nomadstrove.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

*Good condition is defined as the product not being opened, dirty, scratched or dented, and no unspecified noise being audible when shaken.

Privacy and Security

Q: Is my personal information secure on your website?

A: We take the security of your personal information seriously. We use Secure Sockets Layer (SSL) encryption during the transmission of your information and have implemented measures such as firewalls and limited access to protect your data.

Q: Do you share my personal information with third parties?

A: We do not share your personal information with third parties, except for our agents who perform functions on our behalf, such as shipping and processing payments. You may opt-in or opt-out of receiving special offers from us or other companies by adjusting your preferences in your account settings.

Product Information

Q: How can I learn more about the features of a specific product?

A: Each product page contains detailed information about its features, materials used, and any additional specifications. If you require further information or have any questions, please don't hesitate to contact us at support@nomadstrove.com.